Head of Engagement at Seated

Head of Engagement at Seated

Seated is an app built for people that love food, fun, and earning rewards. We give restaurants a platform to grow their business, and our users earn up to 30% for dining with them. We're hiring foodies that want to help grow the next big Dining Club app. Bon Appétit!

This opportunity is on-site, in SoHo, NYC.


Company Size and Health

With partnerships from top companies like Amazon and Lyft, Seated ensures that restaurants get immediate ROI from each diner that uses the service.

We at Seated seek to help the 330,000 sit-down restaurants fight the national occupancy rate of 36% that plagues the industry and leads 50% of restaurants to close within 3 years of opening.

Seated is a rapidly-growing tool with great investors for restaurant owners that generates demand and acquires customers with enticing rewards.

Over 3,000 restaurants across 15 major US cities partner with Seated, including New York City, Los Angeles, and Miami.


Open Position: Head of Engagement

Our Head of Engagement will lead our engagement and retention strategy for our rapidly-growing user base. You will create effective engagement strategies that will encourage adoption and grow the usage of Seated.

Responsibilities include developing KPI's, structuring engagement tests, and optimizing strategies based on results. You will manage engagement across all of our communication channels, including email, SMS, push, in-app, and social media.

Compensation: $80k–$150k


Duties:

  • Develop a fantastic marketing plan to drive brand awareness and create user growth
  • Test and optimize ongoing engagement campaigns to our users across email, push, text, and in-app communication
  • Create and manage winback campaigns to convert inactive and disengaged users to active ones
  • Identify and implement strategies and campaigns to drive increased monthly bookings amongst active users
  • Work with Design Lead and VP Product to identify opportunities for in-app improvements based on user data and analytics to drive increased conversion rates

Job Requirements

We are looking for an engaging individual that is passionate about building an engaged user base and creating product growth. Know the user. Know the magic. Connect the two.


Requirements:

  • At least three years working in Marketing/Growth positions
  • Have expertise in managing user engagement campaigns for a mobile app product
  • Have experience with CRM software and digital marketing tools and techniques
  • Amazing analytical and project management skills, with ability to structure engagement campaigns across different cohorts of users
  • Brilliant copywriting skills, able to communicate in an authentic and relatable tone to users
  • Experience working in the restaurant or hospitality industry is a big positive, but not required

Interview Process

  1. Apply via this webpage.
  2. If your experience matches our requirements, we will have a rbeif recruiter screening.
  3. Other Steps forthcoming.

Application Form